سياسة الاستبدال والإسترجاع

Return and Exchange Policy: Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within 7 days from the date of receipt of the product, and he does not have the right to exchange the product after 7 days from the date of receipt. 2- The condition for exchanging the product is that the product is in good condition with all its contents, and the customer has not used the product. The store has the right to inspect the products before exchanging to ensure their safety, and the customer bears the shipping cost if he wants to exchange the product. If there are defects or errors, the product will be replaced for the customer without any costs. 3- The customer does not have the right to exchange the product if a defect appears due to misuse by the customer. Once your return/exchange request is received and the products, accessories, and contents are verified to be complete and in good condition, you will be notified on the registered number in the store and your service will be directly provided. *Working period for exchange: 15 working days *Working period for refund: 15-30 working days Refund Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the customer has the right to return the product provided by the store within 7 days from the date of receipt of the product, and he does not have this right after 7 days from the date of receipt. 2- The condition for returning the product is that the product is in good condition with all its contents, and the consumer has not used the product. The store has the right to inspect the product before returning to ensure its safety. 3- The customer bears the costs of returning the product to the shipping company, and if there are defects or errors, the customer will be compensated without any costs. The customer does not have the right to return the product if a defect appears due to misuse by the customer. Once your return/exchange request is received and the products, accessories, and contents are verified to be complete and in good condition, you will be notified and served directly. *Working period for exchange: 15 working days *Working period for refund: 15-30 working days Order Cancellation and Refund Policy: The customer has the right to cancel the order if the order status is "Under review," meaning the shipment has not been handed over to the shipping company. In this case, the full amount (product value + shipping cost) will be refunded to the customer. If the customer cancels the order after it has been handed over to the shipping company, only the "product value" will be refunded, and the shipping cost will be deducted. In case of order cancellation after handing over to the shipping company and the shipping was free, the shipping cost will be deducted from the product value, and the remaining amount will be refunded to the customer. If payment was made by credit card and the order is canceled, the refund process will take 14 days according to the bank’s policy; note that the refund is processed through the bank, not the store. Refunds for canceled orders paid via other methods (excluding credit cards) will be transferred via bank transfer from the store’s account to the customer’s account within 7 to 14 working days.